Flow Solutions Plumbing & Heating Services Limited
Office 1, Izabella House, 24–26 Regent Place, Birmingham, B1 3NJ, United Kingdom
Email: flow247solutionsplumbing@gmail.com
Welcome to the Legal Information page for Flow Solutions Plumbing & Heating Services Limited. This section provides the essential legal framework guiding the use of our website and the provision of our plumbing, heating, and emergency services.
Important Notice:
The following pages provide general legal information, Terms & Conditions, and a GDPR-compliant Privacy Policy. These documents serve as a professional structure; however, Flow Solutions Plumbing & Heating Services Limited should obtain an independent review from a qualified legal professional to ensure full compliance with UK law, including the Consumer Rights Act 2015, UK GDPR, and all relevant industry regulations.
These Terms & Conditions apply to all services provided by Flow Solutions Plumbing & Heating Services Limited (“the Company”). By using our website or booking our services, you agree to these Terms in full.
“Company”, “we”, “us”, “our” – Flow Solutions Plumbing & Heating Services Limited
“Customer”, “you”, “your” – Any individual or business receiving our services
“Works” – All labour, installations, repairs, inspections, materials, or services supplied by the Company
By accessing this website or booking our services, you confirm your acceptance of these Terms & Conditions. If you do not agree, you must refrain from using our website or services.
All services are subject to a written quotation or service agreement before work commences.
We reserve the right to decline any service request where appropriate.
Emergency and out-of-hours rates may apply depending on the time and nature of the service.
Quotations are valid for 30 days unless otherwise stated.
Quotes are based on a visual inspection; unseen issues may require additional work or charges.
The Customer will be informed of any changes before additional work is carried out.
A call-out fee applies for attendance, inspection, and diagnosis.
This fee is payable even if the work cannot be completed due to circumstances outside the Company’s control.
The Customer must ensure:
Safe and reasonable access to all areas requiring work
Pets and children are kept clear of work areas
Dangerous or unsafe environments may result in service refusal or extra charges
All materials supplied remain the property of the Company until full payment is received.
No guarantee is provided on materials supplied by the Customer.
Customer-supplied parts may affect workmanship warranty eligibility.
We provide a 12-month workmanship guarantee, excluding:
Customer-supplied materials
Pre-existing system faults
Sludge, corrosion, scale, inadequate water pressure
Misuse, tampering, or third-party interference
Manufacturer warranties apply to new products installed.
We are not liable for:
Failures caused by historic installations
Corrosion, sludge, blocked pipework, frozen components
System failures outside the scope of the work performed
Flow Solutions Plumbing & Heating Services Limited
All quotations issued by Flow Solutions Plumbing & Heating Services Limited are valid for the period stated on the quotation unless otherwise specified.
Upon acceptance of a quotation, an invoice and/or formal agreement document will be issued to the customer for review and signature.
By signing and returning the agreement, the customer confirms acceptance of:
The quoted price
The agreed scope of works
These Payment Terms & Conditions
No works will commence until the agreement has been formally accepted, unless otherwise agreed in writing by Flow Solutions Plumbing & Heating Services Limited.
Any request for:
A discounted price
Reduced labour rates
Amendments to the scope of works
The use of customer-supplied materials
must be agreed in writing prior to commencement of works.
Where works are carried out at a discounted rate or reduced specification, the customer acknowledges and agrees that:
Certain warranties, guarantees, or liability cover may be reduced or rendered void
Flow Solutions Plumbing & Heating Services Limited shall not be held responsible for faults, failures, or defects arising from:
Discounted works
Reduced specifications
Customer-supplied materials
Instructions that deviate from our professional advice or recommendations
All deviations from our standard working practices are undertaken strictly at the customer’s request and risk.
Payment is due immediately upon completion of the works, unless otherwise agreed in writing prior to commencement.
Accepted methods of payment include:
Bank transfer
Debit or credit card
Cash
Receipts will be issued for all cash payments.
Failure to make payment in accordance with these terms may result in:
Late payment charges being applied in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (where applicable)
Suspension or cancellation of any ongoing or future works
Referral of the outstanding balance to a debt recovery agency, with all associated costs recoverable from the customer
Flow Solutions Plumbing & Heating Services Limited reserves the right to withhold the following until full payment has been received and cleared:
Certificates
Warranties
Commissioning documents
Compliance paperwork
Aftercare or ongoing support
By signing or accepting any quotation, invoice, or agreement issued by Flow Solutions Plumbing & Heating Services Limited, the customer confirms that they have:
Read
Understood
Agreed to
these Payment Terms & Conditions in full.
Customers have a 14-day cooling-off period for non-emergency bookings.
If work begins within the cooling-off period at the Customer's request, charges apply for labour and materials already used.
Emergency and urgent work waives the cooling-off period automatically.
We are not liable for:
Structural weaknesses or defects discovered during work
Damage resulting from outdated, unsafe, or non-compliant installations
Losses arising from neglect, misuse, or third-party actions
Our liability is limited to the fullest extent permitted under UK law.
Our engineers will not work in unsafe environments.
Unsafe conditions may result in cancellation, delays, or additional costs.
All complaints must be submitted in writing to:
flow247solutionsplumbing@gmail.com
We aim to resolve complaints promptly.
If unresolved, matters may be escalated to:
Gas Safe Register (gas-related work)
Trading Standards
Alternative Dispute Resolution (ADR)
Small Claims Court
These Terms and Conditions are governed by the laws of England and Wales.
Flow Solutions Plumbing & Heating Services Limited is committed to safeguarding your personal data in accordance with UK GDPR and the Data Protection Act 2018.
Flow Solutions Plumbing & Heating Services Limited
Office 1, Izabella House, 24–26 Regent Place, Birmingham, B1 3NJ
Email: flow247solutionsplumbing@gmail.com
We may collect:
Name
Telephone number
Email address
Postal address
Details of service requests or quotations
IP address, browser type, website usage data
Information is collected through forms, bookings, email enquiries, and cookies.
We process data under the following bases:
Contractual necessity – to fulfil your service request
Legitimate interest – to improve our services and website
Consent – when you voluntarily submit information
Legal obligation – for financial or regulatory compliance
Your information is used to:
Provide quotations
Arrange appointments
Communicate updates or service-related information
Improve user experience
Maintain accurate records
Comply with legal obligations
We share data only with:
Website hosting and IT providers
Payment processors
Subcontractors assisting with work (when required)
Legal or regulatory authorities when required by law
We never sell personal data.
Our website uses cookies to improve functionality and analyse performance.
You may control or disable cookies through browser settings.
We store personal data for as long as necessary to:
Provide services
Maintain financial and regulatory records
Resolve disputes
Typically, data is retained for 6 years, unless legally required otherwise.
You have the right to:
Access your personal data
Request correction
Request data erasure (“Right to be Forgotten”)
Restrict or object to processing
Request data portability
Withdraw consent at any time
Requests can be made to: flow247solutionsplumbing@gmail.com
We use secure systems to protect your data; however, no method of transmission is 100% secure.
We cannot guarantee absolute protection but implement reasonable industry-standard safeguards.
Our services and website are not intended for individuals under 13.
We do not knowingly collect children’s personal information.
We are not responsible for the privacy practices of third-party websites linked from our site.
We may modify this policy periodically.
Updates will be posted on this page with a revised “Last Updated” date.
While we aim for accuracy, Flow Solutions Plumbing & Heating Services Limited does not guarantee completeness or error-free content. Information may change without notice.
All website content—including text, graphics, images, and logos is the property of Flow Solutions Plumbing & Heating Services Limited and is protected under UK copyright laws.
No content may be reproduced without prior written consent.