Flow Solutions Plumbing & Heating Services Limited
Last Updated: 01/12/25
Flow Solutions Plumbing & Heating Services Limited (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and the Data Protection Act 2018.
By using our website or services, you agree to the practices described in this policy.
Flow Solutions Plumbing & Heating Services Limited acts as the Data Controller for all personal information submitted through this website.
Contact Details:
Phone: 07543 215730
Email: flow247solutionsplumbing@gmail.com
Registered Office:
Office 1, Izabella House
24–26 Regent Place
Birmingham
B1 3NJ
United Kingdom
We may collect and process the following categories of personal data:
Full name
Email address
Phone number
Postal address
Service request details
Any information you enter into forms or send via messages
Automatically collected when you visit our website:
IP address
Browser type and version
Device information
Pages visited
Time and date of visit
Website interaction data
Cookies allow us to improve performance, save preferences, and analyse user behaviour.
You may disable cookies in your browser settings.
We process your personal data using one or more of the following lawful bases:
To provide plumbing and heating services you request, including quotations, appointments, and communications.
To improve our services, maintain security, and manage business operations.
When you voluntarily submit information through forms or subscribe to communications.
To comply with financial, tax, safety, or regulatory requirements.
We use your personal information to:
Manage enquiries, bookings, and service delivery
Provide customer communication and updates
Improve website performance and user experience
Maintain internal records and administrative functions
Comply with legal and regulatory obligations
Prevent fraud and maintain security
We do not sell your personal data.
We may share your information with trusted third parties such as:
IT and website hosting providers
Payment processors
Email and communication systems
Analytics tools
Subcontractors assisting with work (only when necessary)
All third parties receive only the minimum data necessary and must comply with GDPR obligations.
If any third-party provider stores or processes your data outside the UK/EU, we ensure adequate protection through:
UK GDPR-approved safeguards
Standard Contractual Clauses (SCCs)
Equivalent data protection frameworks
You may request information about these safeguards at any time.
We retain personal data only for as long as necessary for:
Providing services
Meeting legal, accounting, or reporting requirements
Typically, personal data is stored for 6 years, unless a longer retention period is required.
After this period, data is securely deleted or anonymised.
You have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your personal data where legally applicable.
Limit how your data is used.
Receive your data in a transferable format.
Object to processing based on legitimate interests or marketing purposes.
You may withdraw your consent at any time.
To exercise any of these rights, contact us at:
flow247solutionsplumbing@gmail.com
We implement technical and organisational safeguards to protect your data, including:
Encrypted communication
Secure storage systems
Limited access controls
Regular security monitoring
However, no method of transmission or storage is completely secure. We cannot guarantee absolute protection.
Our Service may contain links to third-party websites.
We are not responsible for their privacy practices and encourage you to review their policies individually.
Our website and services are not intended for individuals under 13 years old.
We do not knowingly collect children’s data.
If you believe a child has submitted personal information, contact us immediately.
We may update this policy at any time.
Changes will be posted on this page, and the “Last Updated” date will be revised.
Your continued use of the Service indicates acceptance of these changes.
For questions, concerns, or data requests, contact us:
Flow Solutions Plumbing & Heating Services Limited
Phone: 07543 215730
Email: flow247solutionsplumbing@gmail.com
Address: Office 1, Izabella House, 24–26 Regent Place, Birmingham, B1 3NJ, United Kingdom
You may also lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)